V1.3 5 June 2018

1. Purpose of this document

This Privacy Notice explains how Cognadev uses, processes and stores personal information when services are rendered to clients and candidates in compliance with the GDPR and other privacy laws and regulations.

This document applies to Cognadev’s Online Systems, including our public website, Skylab, the Online CPP, LOI, VO, MP, CCM and Cliquidity assessments. Cognadev’s legacy programs that were installed on users’ computers, such as the Offline CPP, should not be used as they may breach local data protection requirements.

We recognised that you have rights as a ‘data subject’ and we have an obligation to uphold these. The aim of this notice is to outline how we maintain these rights. In particular, it outlines:

  • How we collect and process your information
  • Why we do this
  • How you can exercise your rights
  • Who to contact in the event you’re unhappy with our performance.
Your information rights:
Right Explanation
Right to be informed This encompasses the obligation for us to be transparent in how we collect and use your personal data.
Right of access You have the right to access your personal data provided when the assessment was done.
Right to rectification If the information we hold on you is inaccurate or incomplete, you can request us to correct this.
Right to erasure You can request that we delete or remove personal data where there is no compelling reason for us to continue processing.
Right to restrict processing You have the right to request that we cease the processing of your data, if:
  • You consider it inaccurate or incomplete;
  • Where you object to processing and we are considering whether we still have a legitimate interest to process it.
  • Where we don't need the data for the original reason we collected it, but may need it to support a legal claim.
  • Right to data portability Where you have consented to our processing your data, of where the processing is necessary for us to deliver on a contract, you can request a copy of that data to be provided to a third party in electronic form.
    Right to object You have the right to object to our processing under certain circumstances. For example, you can object to:
  • Direct marketing (including profiling), (Not applicable to Cognadev).
  • Processing for purposes of scientific/historical research and statistics.
  • Please read the notice carefully to understand our views and practices regarding your personal information.

    Personal information includes information relating to an identifiable natural person including biographical information, contact details, views, location, preferences, beliefs and orientations.

    We will take all reasonable steps to prevent unauthorised access to, or disclosure of any personal information without explicit consent of the data subject or parties involved.

    If you do not agree with any aspect of this Privacy Notice, you have the right not to continue to use the website, portal and/or the services of Cognadev.

    2. What types of personal information does Cognadev collect?

    We collect information to provide better services to all our users, we collect information in the following ways:

    Information we collect Why collect this How we process this
    Information you provide us This includes the following: names, email addresses, contact information, biographical information, including identification number, date of birth, gender, ethnic or social origin, age, views or preferences, organisational details and assessment results. This information is processed before the assessment begins, a biographical page will request the information. The information will then be used to store your results on our database for future use and research. You have the choice to provide the information or not.
    Information we get from your use of our services This includes IP addresses to locate the area in which you are being assessed. When you start the assessment, it will identify the location in which you are testing, we use this for billing and statistical purposes, as different areas are charged differently.
    Cookies and similar technologies The information we collect through the use of cookies is for location pin-pointing, security and user experience only. The information in processed when the assessment starts to ensure security and user experience satisfaction.

    By continuing to use the Cognadev website, portal or services, users agree that we may collect, collate, process, store and / or retrieve your personal information (“Collect”) for, amongst other things, for the purposes of (i) delivering our services and products, (ii) doing research and development; and (iii) for later authorised requests for assessment results.

    3. How we use the information we collect

    The above-mentioned information collected is used to comply with our contractual agreements and legitimate interests with candidates, companies and consultants. We also collect the information for statistical and research purposes.

    We use the information we collect from all of our assessments for billing, as well as anonymous statistical and research purposes.

    The collection of your location is solely used for billing purposes.

    The information collected from candidates is not used for marketing purposes.

    People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices regarding the information you are prepared to provide us with.

    4. How can you update your personal information?

    You can update your account details on the Cognadev delivery platform by contacting your assessment consultant or account manager.

    Should you be a Distributor of the Cognadev assessment products, and appoint sub-distributors, agents or administrators, it is your responsibility to update their information on your account and to ensure confidentiality of all personal data. You will also have access to their activities on your account.

    Your Cognadev account can only be accessed via your personal password. It is your responsibility to keep your password confidential. This applies to all users of our delivery platform, Skylab.

    If you change your email address, and inform us, we will verify the new email address. Until the new email address has been verified, the old email address will remain in force and effect.

    All personal data and assessment results will be stored by us for purposes of anonymous research and support of HR functions.

    5. When will Cognadev collect information about you?

    Personal information may be collected by Cognadev when you:

    • Register to make use of the website, portal or our services;
    • Complete an assessment;
    • Register an account;
    • Register sub-distributors, users and administrators;

    6. Information we share

    We share personal information with companies, organisations and consultants outside Cognadev, but only if:

    • Your explicit consent has been given: We will share personal information with companies, organisations and consultants when we received a data release form signed by yourself giving consent to release your report to the consultant, company or organisation.
    • Data transfers abroad: Personal information transferred abroad is processed for statistical and research purposes by our researchers. This information is completely anonymised. We have contractual agreements with our researchers.

    Personal information used for statistics or research is anonymised before it is used.

    7. Security measures

    The following technical, professional and security measures are implemented by Cognadev to ensure the confidentiality of personal data:

    • Skylab Consultant is only accessible to Cognadev staff, consultants and administrators. All passwords are encrypted and not accessible to Cognadev.
    • Candidate information is only accessible to Cognadev staff, consultants and administrators.
    • Cognadev does not have access to consultant or administrator’s Skylab passwords. Passwords can only be reset via the “forgot password” link. Cognadev has no access to passwords.
    • Our data is encrypted in transit, at rest and when backed up.
    • Our data is stored in Microsoft Azure – North Europe and West Europe. Regular backups are created and maintained.
    • Data used for statistics and research is anonymised before it is used for the specific purpose.
    • The personal data of clients and assessment candidates, including biographical and organisation specific information, is captured via the completion of secure online forms and non-automated means by HR practitioners, consultants, administrators and assessment candidates. The collection of personal data from other sources does not prejudice the legitimate interest of the data subject.
    • All users of our products and services need to comply with the obligations imposed by law on the responsible party. The responsible party thus bears the burden of proof for the data subject’s consent to access to personal data. If the data subject objects to the processing of personal data, the responsible party needs to comply.
    • The responsible party must take reasonable steps to ensure information captured is complete, accurate and not misleading. When necessary, records need to be maintained.
    • Organisations, clients and consultants who use our products and services thus have to take the responsibility to obtain and store written permission from all assessment candidates or data subjects to access their personal information.
    • In the case of test candidates that are under age, accredited users of our products and services need to obtain and store written consent from a responsible parent or guardian before capturing any personal data from a minor.
    • Assessment results will be captured and submitted online to be scored automatically and stored on a cloud-based server. Unauthorised access to the server is prevented via the use of secure passwords. Online backups are completed daily and weekly. Antivirus services are built-in to the server.
    • The assessment results and reports of candidates as generated by Cognadev can be accessed by authorised and professionally qualified and accredited HR practitioners and consultants through the use of passwords.
    • Checks of existing assessment results of test candidates will be done by professionally accredited HR practitioners through the use of personal passwords.
    • Users of our services and products need to ensure the confidentiality of their Cognadev passwords.

    The security measures as specified in this document apply to the business activities of the following two companies as registered in South Africa and the United Kingdom:

    • Cognadev (Pty) Ltd (the Company) is a private company incorporated in accordance with the laws of South Africa, with company registration number 1994/009617/07 and whose registered office is at 18B Balmoral avenue, Hurlingham, Sandton, Johannesburg, 2196, South Africa and postal address Po Box 3429, Northcliff, 2115. Telephone: +27 11 884 0878, Electronic mail: (“we” or “us” or “our“) are committed to protecting and respecting your privacy.
    • Cognadev UK (the Company), is a private company incorporated in accordance with the laws of England and Wales, with company registration number 5562662 and whose registered office is at 2 Jardine House, Harrovian Business Village, Bessborough Road, Harrow, Middlesex, (“we” or “us” or “our“) are committed to protecting and respecting your privacy.

    Where there are reasonable grounds to believe that personal information has been accessed by unauthorised parties, we will notify the involved parties as soon as is reasonably possible.

    8. Will Cognadev share your personal information with third parties?

    We will not disclose any personal information to third parties without the permission of the data subject involved in terms of this Privacy Notice.

    With your consent you agree that your information may be used as anonymised and aggregated personal information, and may be shared under the following circumstances:

    • To our holding companies, subsidiary companies, agents, advisers, service providers and suppliers;
    • To monitor web traffic: web servers serving the website automatically collect information about pages you visit.
    • For statistics and research
    • Government and law enforcement agencies: where the law requires that we disclose your personal information to a party, and where we have reason to believe that a disclosure of personal information is necessary to identify, contact or bring legal action against a party who may be in breach of the terms or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else that could be harmed by such activities.

    9. Use of cookies

    Cookies are pieces of information a website transfers to a user’s hard drive for record-keeping purposes. We may place cookies on your computer to store and sometimes track information about you.

    Please note that most browsers are initially set up to accept cookies. If you reset your browser to refuse all cookies, the website / portal will not function properly.

    10. Use of IP address

    An IP address is a number that is automatically assigned to a computer whenever it is connected to the internet. We log IP addresses, and the location of computers on the internet.

    We collect IP addresses for the purposes of system administration and to audit the use of the website / portal. We do not always link IP addresses to personal information, which means that your session may remain anonymous. However, we cannot guarantee that this will always be the case, as it may be necessary to identify a particular user when it is necessary to enforce compliance with the law or these terms, or to protect our website, its users or other interests.

    11. Changes to our Privacy Notice

    Any changes we may make to our Privacy Notice in the future will be posted on Cognadev’s website Please check this regularly to familiarise yourself with the most recent version of this Privacy Notice.

    12. Data Protection Officer contact details:

    We recognise that you may have questions on how we process and/or store your data or may want to change either the data we hold on you or how we communicate with you in the future.

    If you have given consent for processing, you are free to withdraw that consent. To let us know if this is the case, contact us at

    If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):

    If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted on +44 1625 545 700.

    You can also contact us at or phone us at +27 11 884 0878